Shipping Policy – Rahem

Last updated: 04/03/2025

At Rahem, we are committed to providing you with a reliable and efficient shipping service. We deliver our products to Europe and Africa, ensuring optimal processing times for your satisfaction.

1. Shipping Areas

We currently ship to the following countries:

• Europe: Belgique , espagne, france, italie , germany , poland , suisse , turkey, bulgarie , sweden , greece , romania ...etc
• Africa: Algeria , egypt , Maroc , Tunisie , cote d'ivoire , mali , niger 

If your country is not on the list, please contact us at [rahemofficiel@gmail.com] to check the possibility of shipping.

2. Processing and Shipping Times

• Order Processing: All orders are processed within 1 to 3 business days after payment confirmation.
• Delivery Times:
  • Europe: Between 5 and 10 business days, depending on the destination.
  • Africa: Between 7 and 15 business days, depending on the destination and local customs.
• Delivery times are provided as an estimate and may vary due to exceptional circumstances (strikes, weather conditions, peak periods, etc.).

3. Shipping Fees

Shipping fees vary depending on the destination, weight, and volume of your order. They will be calculated and displayed before you finalize your purchase.

We offer the following shipping options:

• Standard: Economy shipping with tracking.
• Express: Fast shipping with priority tracking (available only for certain destinations).

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor your package in real-time.

5. Taxes and Customs Duties

• For deliveries within Europe, the displayed prices include or exclude taxes depending on the regulations of the destination country.
• For deliveries to Africa, customs duties and local taxes may apply. These charges are the responsibility of the customer and depend on the regulations in each country. We recommend checking with local authorities before placing an order.

6. Delivery Issues

• Lost or Delayed Package: If your package has not been delivered within the expected timeframe, please contact us at [rahemofficiel@gmail.com] with your order number.
• Damaged Package: If you receive a damaged package, take photos and contact us immediately so we can assist you in resolving the issue.

7. Order Modification or Cancellation

• Once your order has been shipped, it cannot be modified or canceled.
• If you wish to make a change before shipping, please contact us as soon as possible.

8. Contact

For any questions regarding shipping, our customer service team is available at [rahemofficiel@gmail.com].

Thank you for choosing Rahem for your purchases!